Experience
Professional Journey Highlights
Project Lead, Customer Contact Operations
Johnson & Johnson MedTech
Led a multi-million dollar project from inception to successful completion, exceeding stakeholder expectations and ensuring project deliverables were met on time and within budget.
Global Customer Operations Manager
Boyd Corporation
Managed a diverse team of professionals to deliver a series of projects, implementing agile methodologies to streamline processes and improve project efficiency.
Project Manager, Customer Experience
Humana
Coordinated project activities, monitored project progress, and facilitated communication between team members, ensuring alignment with project objectives and timelines.
Senior Manager, Customer Success
Inmar Intelligence
Analyzed project data, identified risks, and developed risk mitigation strategies to proactively address project challenges and ensure successful project outcomes.
Sales Operations Manager
Operations Manager
EXP Pharmaceutical Services Corp.
Provided comprehensive support to project managers, assisted in project planning and execution, and contributed to the successful delivery of key project milestones.
EXP Pharmaceutical Services Corp.
Supported project teams in various administrative tasks, maintained project documentation, and assisted in the coordination of project activities to ensure smooth project execution.
Education
Academic Achievements
PROSCI Change Management Practitioner
Technology Project Manager
Lean Six Sigma Black Belt
Certified ScrumMaster
Key Achievements
Recognitions and Awards
MBA Marketing
August 2026
Recognized for 3.73 GPA in the Master's degree program.
Innovation Award
December 2025
Recognized for bringing inventive approaches, problem-solving skills, and a forward-thinking mindset to project initiatives.
Team Collaboration Award
December 2022
Acknowledged for promoting a culture of collaboration, communication, and mutual respect among project team members.
Leadership Award
December 2018
Acknowledged for driving project success through strong leadership, collaboration, and a commitment to achieving project goals.